Scope of this policy
This policy covers the Arnold Lane Service Centre website and enquiries connected with the workshop at 129 Arnold Ln, Gedling, Nottingham NG4 4HF.
Details you choose to send
A repair enquiry may include your name, telephone number, postcode, vehicle details, preferred date and a description of the work or symptoms. Please provide only information relevant to the vehicle request.
Repair-request form and WhatsApp
The form records the supplied details in the garage enquiry system so authorised staff can review and manage the request. It then prepares the same details in WhatsApp. No WhatsApp message is sent until you choose to send it, and that service processes the communication under its own terms.
Calls and direct messages
Information shared during a telephone call or message may be used to answer the enquiry, plan inspection or repair work, arrange an appointment and maintain appropriate business records.
Site measurement
The website records public page views, clicks on telephone and WhatsApp links, and submitted repair forms. These measurements help the garage understand demand. The application uses a temporary browser-session identifier and does not place visitor IP addresses in its analytics database.
Hosting and security logs
The hosting provider may separately process technical details needed to deliver and protect the site, such as a requested page, timestamp, browser information and IP address. The website does not provide public customer accounts or use an advertising tracker.
When information may be shared
Information may be shared only where reasonably needed to respond, source suitable parts or specialist input, operate essential technology, comply with law or protect legitimate rights. This policy should be reviewed if additional providers are introduced.
Retention and access protection
Enquiry data should be retained only for the repair relationship, necessary records, legal obligations or dispute handling. Analytics should be reviewed and removed when no longer useful. The administration area is restricted to authorised users, although no internet service can guarantee absolute security.
Your choices
You can ask about personal information linked to your enquiry, request a correction, object to certain use or request deletion where there is no overriding reason to keep it.
Contact
Email info@arnoldlaneservicecenter.co.uk, call +44 7429 293122 or write to 129 Arnold Ln, Gedling, Nottingham NG4 4HF with a privacy question. Confirmed legal-entity or regulatory details can be added here by the business.
